Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Robyn cooke
Friendly, professional and helpful staff. They very kindly stayed a little late so that we could test drive a vehicle at the last minute!
Wendy Dorothy
I found a car on Autotrader that looked like it would be a good first car for my daughter. I spoke to Tim at Martin Brothers, who were selling the vehicle. Everyone at Martin Brothers was very helpful and friendly. I was able to take my time to look at the car and make my own decision without feeling pushed. Tim even arranged to have repair work done on a section of damaged seat upholstery, which was actually replaced. The service I received from Tim was friendly and incredibly efficient, to the extent that I had no hesitation in buying a second car to replace my own vehicle, which I part exchanged. Both cars were serviced and had a new MOT, with the advisory work completed and a years AA Recovery. The higher value car I bought needed some scratches on the rear bumper repaired and the bumper was fully resprayed. Tim was very happy to arrange for anything that could be reasonably expected to be done to get the cars to the best possible condition, but was honest in relation to what can be expected depending upon the value of the vehicle. I have since recommended this dealership to other people and I am very happy to recommend Martin Brothers. Tim, in particular made buying new cars a very positive, stress free and pleasant experience - thank you so much and I will return when I next need to replace my car 🚙
Lucy Hamilton
Been wanting an Astra for ages and seen one on the website at Martin Brothers. Went through to view the cars and luckily the Astra was still in. Was made to feel very welcome, seen Tim who was a very informative and genuine lad. Talked me through everything and reassured me that everything will be checked over, full service and full 12 months MOT will be done on the car before I receive it. Looking forward to picking the car up. Thank you for the great service Tim 👍🏻
Claire Brough
Very good and friendly service, explaining everything well
Matthew Appleby - Owen
All you want a in a car dealership. Excellent car and great service
Stephen Williamson
Thank you for such an amazing customer service, and delivering my car to me in person. I couldn't have asked for a better experience from start to finish when getting a new car (astra gtc). The car is in immaculate condition also, all documents included and runs so smooth. Thanks again!
Melanie Stephenson
Really happy so far, good range of cars, friendly, knowledgeable salesman with no pressure sale. Looking forward to picking up my new car.
Stewart Melville
Very happy with my car friendly Helpful painless experience car is gleaming.
Helen Blenkinsopp
Seen car in Autotrader, phoned company to see if still available, went through ti garage next day. No high sale pressure. Friendly service.
Lawrence Brennan
very helpful and did the best to help you in any way.
Michelle Spry
Excellent service 5* all round, very friendly, down to earth, they are 'HUMAN' not like some dealers you go to, they bend over backwards for you
Jason Fox
Very quick and pleasant responses. Always the customer is priority. Very friendly
Aaron Finch
Picked up the car and looked better than when we'd first seen it, received an efficient friendly service, all paper work handled by seller which took the stress out, couldn't rate Martin Brothers any higher, will return for next car purchase. Fantastic from start to finish.
Paul Whitelock
Felt at ease no pressure and all were polite and friendly.
Eileen Oak
Excellent and professional service, no hard sell and explained everything thoroughly. Tim Patton, provides a first rate, i formative and stress free experience.
James Horsburgh
Cannot fault Martin Bros Tim Patton was first class his presentation was first class made us feel relaxed and at ease and under no pressure to buy the car a big thank you to Tim
Alan Swan
Excellent service, helped me with everything after care amazing, everything they said would happen happened the sales team went above and beyond even had some complimentary sweets waiting in the car for me. I would definitely recommend and use again. Hassle free experience. Thank you.
Derek Smith
every part of my communication with Martin Bros was a positive experience i was impressed at the telephone manner and how i was dealt with. All the staff friendly and helpful and what used to be a harrowing thing buying a car turned out to be easier. i would like to show my appreciation to Tim who was polite and very helpful and i would have no hesitation in recommending this company to anyone in fact i already have . regards Derek Smith
Ian Adams
It's been a while since I bought a car so wasn't looking forward to the experience. However, needn't have worried "“ these guys made the process almost painless. Will never be completely painless because still have to pay for the car! They were completely the opposite of the main dealers I have visited before "“ car was fairly priced and in good condition for its age, friendly without being slimy, very helpful, knowledgeable and weren't pushy at all. I would highly recommend them, save yourself the hassle and give these guys a look.
Carl Halliday
Well looked after, talked through all the steps and insurance the car is highest standard! Will use again for all servicing and MOT
James Munro
Thanks Martin Brothers for a great car and making the process an enjoyable one. Tim was super helpful and friendly and it was easy to see straight away that he was as honest as you would hope from someone selling you a car. The unexpected extras/ new replacement parts that were carried out on the car was a huge bonus and as they were only advisories, they could easily have left then out. That just shows the care they have for their customers and in upholding what I see to be a very respectable and trustworthy company.
Rebecca Cook
Explanation of what is covered under 3 month warranty over 12 month was detailed, clarification over what you get when purchasing a vehicle through Martin Brothers was clear and concise, friendly staff, test drive provided clarity and was also offered the chance to take vehicle home to make sure fits on driveway.
Tom Fletcher
Excellent customer service! Really care about the customer and the car is immaculate! Couldn't be more happy!
Andrew Bell
Helpful and friendly. No pressure placed just sound advice given. The type of service you want, everything explained clearly and detailed provided when need. Highly recommend.
Andrew Bell
Helpful and friendly. No pressure placed just sound advice given. The type of service you want, everything explained clearly and detailed provided when need. Highly recommend.
Stewart Melville
Very friendly, enthusiastic, nothing is a bother. Tim is very honest straight to the point . Brilliant customer service from Tim looking forward to picking up my car
Aaron Finch
Visited on Sunday, the salesman was friendly and gave great customer service. There was no pressure to buy and they have a great range of cars
Louise Swan
Excellent customer service, advise was spot on. Loads of cars to choose from at great prices. Would definitely use again. I asked so many questions which the sales guy welcomed and answered every one. He reassured me I could contact him any time with questions. Offered great after care service. Very impressed.
Austin Edwards
They were very helpful from the get go. Responsive to my questions about the car. Which is a ford kuga i loved the little things like the sweets for my long journey. Everything was was done quickly and efficiently.
Garry Mclean
Absolutely spot on from talking to them on line then telephone conversation about purchasing the vehicle, very polite and helpful
Craig Hargrave
Can't recommend Martin brothers highly enough fantastic service and made to feel welcome and at ease from beginning to end Tim really did go the extra mile to make sure I got the car I wanted and it looked amazing when I collected it just a week later.
Karen Fatkin
Can Highly recommend Martin Brothers for buying a used car, excellent customer service, nothing is too much trouble and my daughter was treated like princess getting her first car 😀 thank you Tim 😀
Leanne Collins
friendly and efficient and explained everything to me
Lisa Coupland
Very friendly, Tim was very nice give all the advice I needed and answered all my questions
Rebecca Walton
Massive thank you to Tim who was so helpful in the purchase of my first car. Absolutely brilliant knowledge and couldn't of done enough to make everything perfect! Love love love my little Micra. And picking it up was made even more special with a big gold bow 😊 and personalised congratulations note. Couldn't of asked for more. Fantastic service. Will recommend to everyone. Thank you so much.
Andrea Hewison
Clear process with every step clearly explained. Nice selection of cars in and a fair trade-in price offered.
Paul Fatkin
We have travelled a round trip of 70 miles twice this week to buy a car for our daughter and then one for us as such an excellent service 😊 Tim is helpful, well informed, listens to what you need but not pushy so just what you need when buying a car 😊 thank you
Peter W
Really impressed with Martin Brothers. They offer great cars at reasonable prices and are very happy to help with any questions or problems, both before and after buying the car. It's a great place to get to a car!
Fiona sisterson
💯 per cent recommend. Thanks Tim for my fab new car
Robyn Caine
I viewed a car online and went to view it last week but due to my own circumstances I was unable to get the car. I was looked after by Tim and he tried everything to help me get the car. I will be returning to Martin Brothers in the future as the service has been outstanding. Thanks again for the help.
Matthew Crossen
Brilliant garage and people that work there, looked after us and the car I wanted made sure it's all easy and no stress.
Callum Ewen
Purchased a car from Martin Brothers this week and the service was excellent from start to finish. Highly recommend their service and quality of cars.
Matthew Crossen
Brilliant garage and people that work there, looked after us and the car I wanted made sure it's all easy and no stress.
Karen Fatkin
An outstanding service and you never felt pressured to buy which I personally feel is a must with car sales
Karen Fatkin
An outstanding service and you never felt pressured to buy which I personally feel is a must with car sales
Hazel Thompson
Didn't have a lot to do with this car as saw another one I liked from a different garage. But what contact I had was really good responded to my messages ASAP via txt & email.
Nousheen Imtiaz
Great service received. I am so happy with my purchase I travelled all the way from London and they took this into consideration by going the extra mile and buying some treats for my journey home. Tim was really helpful and answered all question. Cars in brilliant condition. Highly Recommended. Thank you so much.
Paul Craigs
Really helpful and didnt want to just flog any car. Made it all about what I wanted.
Stephanie Kindred
From start to finish, totally oustanding service, we dealt with a lovely gentleman called Tim, so polite great knowledge freindly. Truly amazing service great attentive and great attention to detail however small, Tim certainly went above and beyond from advice to booking testdrive to picking car up. Even had bow and sweet treats inside to nibble on that is the extra mile in my book so open an honest nothing was too much trouble. All staff onsite were helpful and polite. I would highly recommend these to anyone looking for new motor.
Sonya Young
Friendly, helpful, over the moon with my new car, they added little touches that made my purchase feel extra special too
David Brassell
The lads were fantastic, nice warm welcome on arriving at Martin Brothers, they made us feel so welcome. Nothing was too much trouble, even having a look round the forecourt we weren't pestered with question but at the same time if we had questions the lads were at hand to help. THANK YOU VERY MUCH
Emma Kinlen
Excellent service I bought my qashqai on Saturday from this garage and received 5* service, Tim was very helpful from the second we walked into the grounds right up until signing all the paperwork! There was no pressure or sales talk, he was very professional and friendly and i would highly recommend this garage to anyone looking to purchase a new car, i will definitely go back in the future
Saskia Thackeray
Fantastic customer service. All details explained thoroughly and they were happy to answer any questions or concerns we had when looking at the chosen car. Amazing deal when buying any car as all of them come with 3 months warranty and other handy aspects when buying a car. One of the best dealers in the area. No wonder they have won so many awards
Caroline Downing
Great service from the sales lads last week whilst arranging the purchase of my new car. Very understanding to my needs and kept me in the loop the whole process.
Miss Eilidh Sutherland
Absolutely delighted with the quality of service I received from Martin brothers. Couldn't have been more helpful and turned my dream car into reality. Level of communication was excellent and I was kept in the loop throughout the whole process despite being 300 miles away. Thank you so much Tim, can't recommend you enough!
Darren Hayward
Just got a brilliant Vauxhall Zafira from here, brilliant price, and very low mileage, brilliant quality, was treated very well and friendly, even gave our son some sweets for the journey home. Tim was brilliant, was very honest, and answered all my queries very well, and was certainly very happy with the Customer Service skills.. looking forward to going back next year for our service
Kerry Marchant
Looked after me really well thank you so much can't wait to pick my car up xx
Mr Graham Charley
I saw the advert and spoke to Tim P. He helpfully explained that the car would go through the workshop be serviced, MOT'd and valeted and we agreed that I could collect in a weeks time. I also requested that the timing belt and water pump be changed, and on the basis of that he negotiated an extension to the warranty, even though it was slightly over the specified 100,000 miles. Tim has been very courteous and helpful in keeping me informed of progress and ensuring that the vehicle was ready for collection at the agreed time. And despite the dreadful weather the presentation of the vehicle was 1st class. Premium Customer service is this company's Mantra, and they have certainly demonstrated that to me. The team at Martin Brothers are prepared to go the extra mile and I shall certainly be looking to them for my next car.
David Elsdon
Friendly staff and helpful from the initial phone call to leaving the showroom... thanks Tim
Miss Elidih Sutherland
Absolutely delighted with the quality of service I received from Martin brothers. Couldn't have been more helpful and turned my dream car into reality. Level of communication was excellent and I was kept in the loop throughout the whole process despite being 300 miles away. Thank you so much Tim, can't recommend you enough!
Elidh Sutherland
Absolutely delighted with the quality of service I received from Martin brothers. Couldn't have been more helpful and turned my dream car into reality. Level of communication was excellent and I was kept in the loop throughout the whole process despite being 300 miles away. Thank you so much Tim, can't recommend you enough!
Elidh Sutherland
Absolutely delighted with the quality of service I received from Martin brothers. Couldn't have been more helpful and turned my dream car into reality. Level of communication was excellent and I was kept in the loop throughout the whole process despite being 300 miles away. Thank you so much Tim, can't recommend you enough!
Adam Morris
Very professional and friendly. Made the process easy , answered all questions given and was very helpful.
Mr Ian Stainsby
Delighted with the Mini Cooper I bought from Martin Brothers. Great car and mileage for the year and a good price. The service I got was first class and as a salesman myself I appreciate total honesty when I'm being sold to which is what I got from them.
Miss Pamela Smith
I have used martin bros twice now and every time I have had a great experience the staff are fantastic and Tim really went above and beyond for me I did feel rather special picking up my new car I felt like the queen driving out of the car show room and the little extras like the congrats sign in the window of the car and the locking wheel nut bag ( great idae as I always lose mine) I will defo be back in two years for my next new car
Mr Mark Bullen
From the start I knew I was getting a good level of service. I felt very comfortable and the sales team described everything perfectly. When I collected the car, everything had been carried out as explained. Also a very personal experience. I would recommend without doubt to friends and family. Thanks guys, I am very happy with everything 😊